Policies & Client Agreements

For full details on my session fees and appointment types, please visit the Services page.

Payment is accepted via:

• E-transfer payments: they can be sent to the email provided at the time of booking.

• Credit card payments: they are processed securely through Jane App at the time of booking.

• A receipt will be provided after each session.

If you have insurance coverage for counselling/therapy, you may be able to submit your receipt for reimbursement.

I require 48 hours’ notice for any cancellations or rescheduling. If you cancel, reschedule, or do not attend your appointment with less than 48 hours’ notice, the full session fee will apply.

When you book a session, that time is reserved just for you. Without enough notice, I’m unable to offer that time to someone else who may have been waiting for an appointment. As a therapist, my practice is both a commitment to care and my livelihood, and this policy helps me sustain both while ensuring fairness for all clients.

Thank you for your understanding and respect for this agreement.

Confidentiality is a fundamental part of the counselling process. The personal information you share in therapy will be kept strictly confidential, both during and after our work together. This ensures that therapy remains a safe and private space for your healing.

However, there are legal and ethical exceptions to confidentiality where I may be required to disclose information. These include:

• If I believe that a child is at risk of abuse, neglect, or in need of protection.

• If I believe that you or another person is at clear risk of imminent harm.

• If I am legally required to disclose information, such as in response to a court order or subpoena.

Additionally, as part of professional best practices, I may seek peer consultation with other therapists. When doing so, I will only discuss relevant aspects of my work while ensuring that your identity remains fully confidential.

For online therapy sessions, I use Jane App, a secure and encrypted telehealth platform designed for healthcare professionals.

Jane is PIPEDA-compliant (Personal Information Protection and Electronic Documents Act) and meets high privacy and security standards to protect your personal health information. Your sessions are not recorded, and the platform is designed to ensure confidentiality in virtual care.

If you have any questions about confidentiality or privacy, please feel free to ask.

Your privacy matters to me—both in and outside of the therapy space. This section outlines how your information is handled when you visit this website.

What personal information is collected?

When you use the contact form on this website, you may be asked to provide your name, email address, and a message. This information is only used to respond to your inquiry and is not shared or stored beyond what is necessary to respond to you.

Cookies and website analytics

This website may use cookies or third-party tools (such as Google Analytics) to understand how the site is being accessed and used. These tools do not collect personally identifying information. Instead, they help me improve the website experience for visitors like you. You can choose to disable cookies in your browser settings at any time.

Links to other platforms

This site includes links to my booking page (JaneApp) and to other external platforms (e.g., Psychology Today). Please be mindful that these platforms have their own privacy policies and terms of use.

Security

This website uses SSL encryption to keep your visit secure. However, please remember that no method of online transmission is 100% secure. For this reason, I recommend keeping messages through the contact form brief and non-sensitive.

Consent

By using this website, you consent to this privacy policy. If you have any questions or concerns, feel free to get in touch through the Contact page

I offer online-only therapy and supervision sessions, conducted securely through Jane App, an encrypted and PIPEDA-compliant telehealth platform designed to protect your privacy. Before each session, you’ll receive a secure link to join—no software downloads are required.

Session lengths vary depending on the type of service booked:

• 50 minutes – Standard individual therapy or supervision session

• 80 minutes – Extended session for deeper work

• 120 minutes – Intensive session (available for specific needs)

You can learn more by visiting the Services page

If you arrive late to your session, we will still end at the scheduled time out of respect for other clients and my availability. The full session fee will apply.

In the rare event that I am running late due to unforeseen circumstances (e.g., a previous session running slightly over), I will inform you as soon as possible. If this happens, I will ensure you receive your full session time by extending the session or adjusting as needed.

Please note that I do not provide crisis or emergency support. If you are experiencing a crisis or require immediate assistance, I encourage you to reach out to the following resources:

• BC Mental Health Support Line: Call 310-6789 (no area code needed) – Available 24/7 for emotional support.

• Suicide Crisis Helpline: Call or text 988 (Available 24/7) – Suicide prevention support.

• Trans Lifeline: Call 1-877-330-6366 (peer support for trans and questioning individuals).

• Emergency Services: If you are in immediate danger or require urgent medical assistance, please call 911 or go to your nearest emergency room.

If you are unsure of what support you need, the BC Mental Health Support Line can help direct you to appropriate resources.

If you need to reach me outside of our scheduled sessions, you are welcome to email me at hello@sukoonconsultancyspace.ca

For general inquiries, please visit my Contact page to reach out. I aim to respond within two business days.

Please note that email is not a secure form of communication, and while I take precautions to protect your privacy, I cannot guarantee full confidentiality for information shared via email.

I do not provide therapy or crisis support via email. If you are in crisis, I encourage you to reach out to a local crisis line or emergency services. Please refer to the crisis disclaimer section above